FREQUENTLY ASKED QUESTIONS

Have questions about our products, or services? Find answers to the most common inquiries here.

PRODUCTS

What is Melazero?

Melazero is a skincare ingredient that serves as your “clean-up crew” in bringing out your skin’s best glow. It’s derived from a Korean oriental plant called Arisaema Amurense, which activates autophagy. Autophagy breaks down and destroys old, damaged, or abnormal cells or proteins and boosts the regeneration of new and healthy skin cells. Discovered by Yoshinori Ohsumi, autophagy won the Nobel Prize in Physiology or Medicine in 2016.

Are Sephine's products really safe and effective for all skin types?

To the best of our knowledge, our microbiologists in Korea create the safest and most effective product formulation. Employing the latest and advanced scientific research as well, these products are proven and tested by our Korean and Philippine teams. We are very transparent with our skincare ingredients. Feel free to check each packaging to determine if the ingredients match your skin type which could greatly help in preventing allergic reactions.

Can I use the Sephine’s products together with skincare products from another brand?

Definitely! As long as the key ingredients of Sephine’s products and your desired skincare from another brand work well and strengthen each other’s benefits, there should be no problem.

How long does melasma lighten after using the Melazero kit?

Results can vary, depending on your skin type. Based on the testimonies we’ve heard from our clients, some have experienced lightening of their melasma after two weeks of use.

What is the difference between serum and ampoule?

Serums and ampoules are both concentrated skincare products, but each has a unique texture and potency. Serums are lighter and more fluid, targeting hydration, brightening, or anti-aging. Serums are also meant for daily use.

Ampoules, on the other hand, are more potent and usually come in small, sealed vials for single-use applications. They're designed to deliver a high concentration of active ingredients for intense treatment and often used for short periods or as a booster in a skincare routine. Sephine’s Hydra Moisture Ampoule is designed for 14 days of use.

What is the difference between the Melazero Cream and the Snow White Cream?

Both are moisturizers and the main difference lies in the product formulation and consistency. The Melazero Cream has the Melazero ingredient which is a Korean oriental plant extract. Its texture and consistency is also gel-type and does not leave white cast. Snow White Cream, on the other hand has Glutathione, Niacinamide among others and has a creamy texture.

Do we have to use all of the skincare products?

It depends on your skin type. For dry to normal skin types, we recommend using the complete skincare set to achieve the best results.

For those with oily and sensitive skin types, we suggest toning down the use of moisturizers, and instead investing in skin hydration to balance out the skin’s oil production. The cleanser, toner, and serum can be used to repair the skin’s barrier.

How long will it take to see results from using your products?

In as early as one to two weeks, you will see visible results upon using the Sephine’s skincare products.

Are your products safe for pregnant women and lactating mothers?

Yes! We have designed our products to be safe for pregnant women and lactating mothers.

ORDERS & SHIPPING

How much is the shipping fee and which courier will deliver my package?

We deliver via JNT nationwide for free.

When will my orders be processed?

All orders will be processed within 1-2 business days once the payment has been confirmed.

Can I edit or cancel my order?

We cannot cancel once an order is placed. Should you need to change your delivery address, contact info, and other shipping details, you may contact our Customer Support team the same day of your order for assistance.

PAYMENTS

What payment methods do you accept?

We accept major international credit cards, PayPal, GCash, PayMaya, Paymongo, and Cash on Delivery.

RETURNS

I’ve received an incomplete/damaged product and would like a return or refund. 

We offer only the highest-quality products. All our products undergo thorough quality control procedures and are handled and packed with care. However, in case the products arrive in a damage form, incomplete, or simply a wrong item, please take photos and videos for documentation and send them to our Customer Support Team within 7 business days from receipt.

  • We do not approve claims without proof (photos or videos)
  • Used products cannot be returned and refunded